Nearly 80 percent of patients who saw their doctor about at least three times in the last year said personalized care, time spent with them, and empathy were major factors of their satisfaction, according to Modern Medicine.
The survey included more than 2,000 adults, made specific statements about their PCPs such as “He/she cares about my health” and “He/she takes time to listen to me and address my concerns.” Patients most often based their satisfaction on their physicians’ customer service, followed by communication, treatment and diagnosis, and scheduling, with a PCP’s intelligence listed as one of the least common reasons for satisfaction.
For this survey, women aged at least 55 years who possess a college degree and have an annual income of at least $75,000 were most likely to have a PCP. Men aged at least 55 years were the most likely to be satisfied with their PCPs, according to the study, whereas women aged 18 to 34 years were most likely to say they were not very satisfied with their physicians. The study notes that confidence in a physician’s judgment and satisfaction seems to grow as the patient ages.