Baylor Regional Medical Center at Plano was named one of three 2013 recipients of the U.S. Department of Commerce’s Baldrige Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership.
Baylor is the first Texas hospital to ever receive the award.
“Countless hours of work went into preparing the Baldrige Award application, and I am so proud to learn that the award surveyors who visited Baylor Plano in October were impressed by the top-to-bottom quality they found at all levels,” said Jerri Garison, president of Baylor Regional Medical Center at Plano. “This honor is a true reflection of the passion that our hospital staff, physicians, and board members have for our patients. I am so privileged to work with such dedicated staff members and I would like to thank each of them for their hard work and contribution on this journey.”
Applicants were evaluated by an independent board of examiners in seven areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. An organization may compete for the award in one of six categories: manufacturing, service, small business, healthcare, education and nonprofit. The other two recipients this year were Pewaukee School District, in Pewaukee, Wis., and Sutter Davis Hospital, in Davis, Calif.
The result of being honored, according to the Commerce Department, is unparalleled. In a 2011 report, Truven Health Analytics found that healthcare organizations that have won or been in the final review process for a Baldrige Award were six times more likely to be among its annual “100 Top Hospitals,” and outperformed other hospitals in all but one metric the company uses to determine its list.
“Receiving this award is a great honor for Baylor Plano and for our entire healthcare system,” said Joel Allison, CEO of Baylor Scott & White Health. “It one of the most prestigious awards given in America and it is the first time any hospital in Texas has ever received this national honor. I want to extend my congratulations to the entire Baylor Plano team on this outstanding, well-deserved achievement.”
In its award announcement, the Commerce Department highlighted Baylor Plano’s performance on national rankings, employee retention, patient satisfaction, and its development of strategic action plans.
“I am happy to congratulate the 2013 Baldrige Award recipients, three organizations that are leading innovative practices, dynamic management, sound financial performance, outstanding employee and customer satisfaction, and a solid commitment to excellence and proven results,” Commerce Secretary Penny Pritzker said in a statement. “The Baldrige program has had a tangible impact on the success of thousands of organizations worldwide and our nation’s economy, and the winners announced today will undoubtedly continue that legacy and serve as role models for their peers in the health care and education sectors.”
Since the first group was recognized in 1988, 102 awards have been presented to 96 organizations (including six repeat winners).