Medical Community Must Improve Care Delivery to Patients ‘When and Where They Want’

The U.S. healthcare network for acute unscheduled care (government lingo for “I need to see a doctor now”) has become increasingly complex. While policymakers stress the importance of patient-centered medical homes and primary care access, patients frequently choose the accessibility, expediency, and comprehensive services of the emergency department. EDs are the hub for medical issues that come up suddenly; always open, they provide 30 percent of the nation’s acute-care visits and more than two-thirds of all care for the uninsured. However, there are important repercussions for patient safety, care quality, and service satisfaction when these sudden medical encounters are provided… Full Story