Medical Center of Lewisville Lauded for ED Improvement
In 2009, the 18-bed emergency department (ED) at Medical Center of Lewisville (MCL) was underperforming on nearly every standard. The average time of ED from patient arrival to discharge exceeded 200 minutes. The ED was clogged. Hall beds were a daily occurrence. Patient satisfaction and staff morale were low. In 2010, the HCA’s hospital leadership established a goal of reducing turnaround time by about one-third to 130 minutes or less. The facility recruited a multi-disciplinary team to tackle the problem. There were a number of innovative changes: Roving admission nurses hastened patient admissions and discharges. A “bed czar” managed the… Full Story