Holly Ragan

Three Ways Design Can Help Healthcare Organizations Embrace Consumerism

As consumerism takes an even stronger hold of the healthcare industry, it’s important to fully understand its causes and effects, and leverage design to forge deep bonds with patient populations. Often, when discussions about healthcare consumerism unfold, they focus on retailers entering the healthcare market: a Walmart and Humana merger will lead to more in-store clinics, a CVS and Aetna deal will strengthen CVS’s MinuteClinic model, and of course there’s Amazon, which recently acquired online pharmacy PillPack and named Dr. Atul Gawande CEO of its newly formed healthcare company. But these deals do not define healthcare consumerism. They’re a result… Full Story

The Holy Grail of Healthcare: Patient Experience (And How Design Can Influence It)

As providers continue their shift toward value-based and patient-centered models of care, creating remarkable patient experiences has become an even stronger competitive differentiator. Today, patients have more care options than ever before, and with non-traditional providers coming out of the woodwork, healthcare systems are in need of new approaches to create patient experiences that are second to none. Designing healthcare environments to improve the patient experience is not a new concept; most modern healthcare spaces are designed for comfort, accessibility and quality, which are all important in supporting a patient’s experience and their outcomes. But since these considerations are now… Full Story