Joe Coniglio

Expert: How Bedside Manner Affects the Bottom Line

In the age of Big Data and electronic health records, it is easy to forget that the heart of the relationship between a patient and a health care provider is based on trust and personal interaction during the course of treatment. Mistakes inevitably happen in the workplace, but the patient’s relationship with the provider before they occur goes a long way in determining how that patient will react to inherently negative situations. For example, positive interactions between patients and healthcare providers can help control risk of complaints and malpractice actions that are detrimental to the provider’s reputation and financial bottom… Full Story